Question 1

Do I need to install anything to use Lumina Studio?

Accepted Answer

No. Lumina Studio runs entirely in your browser. There is nothing to download, install, or update. It works on Chrome, Edge, Firefox, and Safari. Just sign up and start creating.

Question 2

Is there a free plan?

Accepted Answer

Yes. The free plan includes 15 AI image generations and 2 AI video generations per month with no credit card required. You get access to the core editing tools, basic export formats, and local project saves. Upgrade anytime if you need more.

Question 3

How do I get started?

Accepted Answer

Create a free account, choose a tool (image generator, photo editor, video studio, PDF suite, or canvas), and start creating. An optional onboarding tour walks you through the interface on your first visit.

Question 4

Can I use Lumina Studio on mobile devices?

Accepted Answer

Lumina Studio is a responsive web app that works on tablets and smartphones. The full editing experience is optimized for desktop and laptop screens, but you can review projects, make quick edits, and manage assets from any device.

Question 5

What AI models power Lumina Studio?

Accepted Answer

Lumina Studio runs on Google's latest multimodal models. Images are generated with Gemini 3 Pro Image, also known as Nano Banana Pro, for photorealistic detail, faithful text rendering, and precise conditioning on your reference images. Video is produced with Google Veo, and campaign copy is written with Gemini 3 Pro. These are the most capable models available today, which is what makes brand-locked generation, virtual photoshoots, and spokesperson video possible.

Question 6

Can I keep the same character or product across every image?

Accepted Answer

Yes — this is Lumina's signature. Save a character (a person, mascot, or product) to your Brand Kit and Lumina locks its identity across every generation. Your saved shots are attached as character references, and identity is always prioritized: even when a request hits the model's reference limit, your character is never dropped to make room. The result is the same face, the same bottle, the same logo, image after image — not five different versions of "close enough."

Question 7

What is the Virtual Photoshoot?

Accepted Answer

The Virtual Photoshoot turns a single product photo into a full series of on-brand shots — no studio, no photographer, no reshoot. Pick a scene pack (Studio for clean e-commerce, Lifestyle for social and ads, or Seasonal for campaign moments — five scenes each) and Lumina renders every shot with your product's shape, colors, materials, and label kept faithful to your reference. Shots stream in one at a time, each carrying its own on-brand score.

Question 8

Can I create a spokesperson or talking-presenter video?

Accepted Answer

Yes. Paste a script and either upload a presenter photo or describe one, and Lumina generates a talking-presenter video. Longer videos render in segments, and each segment continues from the last frame of the one before it — so the presenter, wardrobe, and lighting stay consistent from cut to cut instead of drifting into a different person in a different room. You get synced captions automatically, and a one-click export stitches the segments into a single MP4.

Question 9

What is the Brand Campaign Agent?

Accepted Answer

The Brand Campaign Agent turns one brief into a complete, ready-to-post campaign. Describe what you're launching and Lumina returns a copy kit — concept, headline, body, call-to-action, and per-channel captions with hashtags — plus three distinct hero concepts, each scored for brand fit. You pick the hero that feels most like you, and Lumina composes it with your headline, CTA, and logo, then resizes it to every channel: Instagram post and story, Facebook, LinkedIn, and X. One brief in, a full channel set out.

Question 10

How does Lumina keep every generation on-brand?

Accepted Answer

Every image and design Lumina generates carries a BrandGuardian score — a 0-to-100 measure of how closely the output matches your brand, with a list of any specific issues such as an off-palette color. Lumina doesn't just condition the generation on your brand and hope; it samples the finished pixels and checks them against your Brand Kit, so you can see "this came out 92/100 on-brand" before you ship it. Many issues are auto-fixable in a single click.

Question 11

Can I use generated content commercially?

Accepted Answer

Yes. All content generated in Lumina Studio comes with a full commercial license. You own the rights to everything you create and can use it for any purpose, including client work, advertisements, merchandise, and products for sale.

Question 12

What is BYOK (Bring Your Own Key) and how does it work?

Accepted Answer

BYOK lets you connect your own Google Gemini API key to Lumina Studio. Instead of using monthly credits, you pay Google directly for each generation at their API rates, which are often significantly cheaper than bundled credits. You get unlimited generations, and we never store your key on our servers. Available on all paid plans.

Question 13

How do I write effective prompts for AI image generation?

Accepted Answer

Be specific about what you want: describe the subject, art style (photorealistic, watercolor, 3D render), mood, lighting, composition, and color palette. For example, "a minimalist product photo of a ceramic mug on a marble countertop, soft morning light, shallow depth of field" produces much better results than "mug photo." Iterate on your prompts to refine the output.

Question 14

What image styles can Lumina generate?

Accepted Answer

Lumina supports a wide range of styles including photorealistic photography, digital illustration, 3D rendering, watercolor painting, anime and manga, product photography, flat design, oil painting, pixel art, and abstract compositions. You can also blend styles and reference specific visual aesthetics in your prompts.

Question 15

Are AI-generated images unique to me?

Accepted Answer

Yes. Every image Lumina generates is an original creation produced from your specific prompt. Images are not pulled from a stock library or recycled from other users. Each generation is unique, even if you run the same prompt twice.

Question 16

What photo editing capabilities does Lumina include?

Accepted Answer

The photo editor includes 29 blend modes, a full layer system, AI-powered background removal, batch processing for bulk edits, 16 brush presets, adjustable filters, histograms, color curves, and non-destructive editing. It handles professional workflows like compositing, retouching, and color grading without requiring desktop software.

Question 17

Can I edit and sign PDFs in Lumina?

Accepted Answer

Yes. The PDF suite lets you edit text and images, merge and split documents, add electronic signatures, redact sensitive information, run OCR on scanned documents, apply Bates numbering, compare document versions, and check accessibility compliance. No Adobe Acrobat subscription needed.

Question 18

How does the AI video creation tool work?

Accepted Answer

Describe your video concept in a text prompt, and Lumina generates a storyboard with scenes, transitions, and suggested voiceover. From there, you can refine the timeline, adjust transitions, add audio tracks, overlay text, and export to MP4, WebM, or GIF. The entire workflow, from script to final cut, happens in your browser.

Question 19

What is the Brand Kit and who needs it?

Accepted Answer

The Brand Kit is a centralized library for your brand colors, fonts, logos, and guidelines. Once configured, Lumina applies your brand identity across every project and AI generation. It is essential for teams, agencies, and any business that needs consistent visual output across multiple creators and campaigns.

Question 20

How do credits work?

Accepted Answer

Each plan includes a set number of AI generation credits per month. One credit equals one image or one video generation. Unused credits do not roll over, but they reset at the start of each billing cycle. If you need more, you can upgrade your plan mid-cycle or connect a BYOK key for unlimited usage.

Question 21

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Yes. You can change your plan at any time from your account settings. Upgrades take effect immediately, and you receive prorated credit for the remaining time on your current plan. Downgrades apply at the end of your current billing cycle.

Question 22

What happens when I run out of credits?

Accepted Answer

You have three options: connect a BYOK API key for unlimited generations at API cost, wait for your credits to reset at the start of your next billing cycle, or upgrade to a higher plan for more monthly credits. Your existing projects and editing tools remain fully accessible regardless of credit balance.

Question 23

Do you offer refunds?

Accepted Answer

Yes. All paid plans include a 30-day money-back guarantee. If you are not satisfied, contact support within 30 days of your purchase for a full refund, no questions asked. Annual plans receive a prorated refund after the 30-day window.

Question 24

How is my data protected?

Accepted Answer

All data is encrypted with AES-256 at rest and TLS 1.3 in transit. Our infrastructure is hosted in SOC 2 compliant data centers in the US and EU. We conduct regular third-party security audits, maintain strict access controls, and follow industry best practices for vulnerability management.

Question 25

Does Lumina train AI models on my content?

Accepted Answer

No. Your creative work is never used to train, fine-tune, or improve any AI model. Content you generate and projects you create remain entirely yours. This applies to all plans, including the free tier.

Question 26

Is Lumina Studio GDPR compliant?

Accepted Answer

Yes. Lumina Studio is fully GDPR compliant. We provide clear data processing documentation, honor data deletion requests, and offer Data Processing Agreements (DPAs) for enterprise customers. You can export or delete all of your data at any time from your account settings.

Question 27

How does team collaboration work?

Accepted Answer

Team plans include shared workspaces where members can collaborate in real time. You can share brand kits, templates, and assets across your team, with role-based permissions to control who can view, edit, or publish. Comments, version history, and approval workflows keep everyone aligned.

Question 28

What export formats are supported?

Accepted Answer

We support all major formats. For images: PNG, JPG, WebP, and SVG. For videos: MP4, WebM, and GIF. For documents: PDF. Pro and Team plans include additional formats like PSD and AI for seamless handoff to Adobe workflows.

Question 29

Is there an API available?

Accepted Answer

Yes. Pro and Team plans include full REST API access. You can integrate Lumina Studio's AI generation, image editing, and export capabilities directly into your own applications, internal tools, and automated workflows. API documentation and SDKs are available in your dashboard.

Question 30

Can I white-label Lumina for my agency?

Accepted Answer

Enterprise plans include white-labeling options. You can apply your own branding, use a custom domain, and provide a fully branded workspace experience for your clients. Contact our sales team for details on agency and reseller partnerships.

Question 31

What SSO providers do you support?

Accepted Answer

We support Google Workspace, Microsoft Entra ID (Azure AD), Okta, and any identity provider that implements the SAML 2.0 standard. SSO is available on Team and Enterprise plans and can be configured in your admin dashboard.

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